What should I do if I want to use my miles for an award ?
If it is a free ticket, you can redeem awards online or you can make an award request online or alternatively you can fill in an Award Request Form and forward it to :
The Customer Loyalty Centre on Fax no +(230) 2023230
Any Air Mauritius offices - click here
For any assistance you may call on Customer Loyalty Hotline :+(230) 2077800
For upgrading & Excess baggage - No online redemption is available, but online request can be made or you can forward an Award Request Form as above.
Is there any restriction for the award of a free ticket or an upgrade ?
The award of free tickets and upgrades will be subject to availability.
What kind of charges are associated with a free ticket award ?
All applicable taxes including but not limited to fuel surcharges and security charges are to be borne by the member at the time of ticketing.
What is the maximum period allowed to stay on particular destination on a free ticket ?
What happens if I want to change my date of travel ?
You have to notify the Customer Loyalty Centre.Date of travel will be changed subject to seat availability and a penalty charge of €40 for groups A to E and €25 for group F will be applicable.
Will my miles be reinstated if I cancel an award which has not been used ?
Can I pool miles with another Kestrelflyer member to get an award if I do not have enough miles for an award ?